HELP and FAQ
Welcome to Myroomy's FAQ section, where we provide answers to common inquiries about our online furniture marketplace. If you have any concerns or need assistance, please refer to the information below tailored for our valued customers in the UAE.
Delivery
While we strive to accommodate your preferences, please note that deliveries are arranged through our trusted transportation partners. They operate on their own schedule, limiting our control over specific delivery times. However, our dedicated staff works closely with these companies to ensure the best possible delivery window. Most transportation companies adhere to a standard schedule from 8:00 to 17:00. You will receive a call from the transportation company once the goods are ready for shipment. It is normal for this call to come within 2-3 days after the goods arrive at the shipping point.
If all your items are handled by the same shipping company, we can offer you the option of simultaneous delivery. Simply let us know your preference, and we will coordinate accordingly.
Order Issues
Although rare, if such an issue arises, we apologize for any inconvenience caused. Please contact us immediately, and we will swiftly resolve the situation to your satisfaction.
We understand your disappointment when facing delays in delivery. In some cases, unforeseen circumstances may arise with the shipping company. Please rest assured that we continuously strive to improve our services and have taken steps to mitigate delays. Our dedicated customer support team is available at all times to address your concerns promptly. Additionally, you can track the progress of your delivery in the "Account" section. The status of your shipment will be updated as it progresses. Simply log in with your email address and use the "forgot your password?" option if needed.
Data Privacy
At Myroomy, we understand the importance of protecting your personal information. The data we collect helps us enhance our services to meet your needs effectively. We analyze this information to ensure that our website provides the relevant information you seek and improve your overall user experience.
Rest assured that your data is used solely to provide you with the best service possible. We do not share your information with third parties unless necessary to fulfill our services (delivery services for example) or enhance the quality of our care for you.
VAT Refunds
Unfortunately, Myroomy.com cannot participate in the Retail Export Scheme for VAT refunds.
Security and Payment
We prioritize the security of your data. Myroomy utilizes a "token" system to store your bank card information securely. Only the last 4 digits of your card are displayed on our website for your convenience. Additionally, we only allow card reuse if the delivery address matches, ensuring that your information remains protected.
Order Cancellation
Cancellation of your order is typically straightforward. You can access the "Account" section to find the cancel option if you have an account with us. In case the option is not available or your order has already been dispatched, please contact us directly, and we will promptly assist you.
Damaged or Defective Items
We apologize for any inconvenience caused by a defective or damaged item. At Myroomy, we prioritize product quality and our reputation. If such an issue occurs, please contact us immediately with a photo of the product. Our team will promptly assist you in finding the best solution, whether it involves repair, replacement, or refund.
Refunds to Alternate Cards or Accounts
Unfortunately, in accordance with current legislation in the UAE, refunds can only be made to the same card used for the initial purchase. However, if a refund is necessary, we will contact you to determine the reason and facilitate the return of funds.
Contacting Customer Support
Once your delivery has been arranged with the shipping company, we will send you an email containing the courier's contact information. You can also log in to your account to access the courier's details and contact information easily.
Undelivered or Lost Items
While this situation is rare, it may indicate a communication issue between our couriers or the shipping company. It could be a technical problem or an accidental delivery to someone else in your neighborhood. If you encounter this issue, please contact us directly, and we will promptly assist you in resolving the problem.
We hope these answers address your concerns. For any further inquiries or assistance, please feel free to reach out to us via info@myroomy.com. At Myroomy, we are committed to providing you with exceptional service and ensuring your utmost satisfaction.